JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards Michigan

On - -, 2016, I tried to make a reservation at the - - -. I was offered a $50.00 credit if I applied for the - Credit card which is through Chase Bank. The credit card application asked for my social security number, annual income, and employer. I was approved within minutes. I went back to use the - Rewards Card to pay for my reservation and was unable to use it because I did not receive a number. I had the last - digits only. I called Chase Bank and was told they would not give me the card by phone and I would have to wait for it to come. That meant that I could not use the Credit Card with the reservation, I could not earn - points towards a free nights stay nor was I eligible for the $50.00 off that they advertised. I closed the account immediately and the website no longer shows my account number. It ssays " Your account is closed and no longer available for use. '' This has also happened with - - when I tried to purchase a flight.

JPMorgan Chase & Co. customer in Michigan
Mar 01, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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