TD Bank US Holding Company Credit Card Complaint

Identity theft / Fraud / Embezzlement

TD Bank US Holding Company Credit card department,

Identity theft / Fraud / Embezzlement California

My credit card company called me.in - 2015 to report a fraud alert. I confirmed the fraud purchases totalling $600.00, yet they never took the fraudulent purchases off my statement and continued to charge me interest after I disputed the charges. I have written to them 3 times and never received a response. Ive emailed them requesting written responses and they say my only option is to call them ( which would leave no documentation ).

TD Bank US Holding Company customer in California
Feb 29, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with monetary relief

Consumer disputes how TD Bank US Holding Company handled their complaint

Created with Highcharts 4.2.3TD Bank US Holding CompanyComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201612/20161/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD Bank US Holding CompanyIdentity theft / Fraud / Embezzlement55.6%27.8%16.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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