JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards New York

I was an account holder of the Chase - Visa card. One of the perks is that you receive Marriott Gold Elite Status as long as you spend $10000.00 in an account year. I met that requirement for -/-/-, and received Marriott Gold Elite Status -/-/-. I spoke with a Chase account rep -/-/- who confirmed I may close my account and not lose the status. I closed the Chase account, and lost the status.

JPMorgan Chase & Co. customer in New York
Feb 29, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Company profile

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How JPMorgan Chase & Co. handles Rewards complaints

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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