Non-federal student loan Dealing with my lender or servicer having problems with customer service
JPMorgan Chase & Co. Student loan department,
Non-federal student loan Dealing with my lender or servicer Having problems with customer service California
I sent Chase a letter on -/-/15 to inform them that I finally had a job and could start making monthly payments but not the amount they wanted. I used the sample letter on your website and I have not heard from Chase. They have stopped sending monthly statements and when I call they inform me that I am in collections but no one from collections has contacted me. I do n't want the loan to default and I would like to start making payments.
JPMorgan Chase & Co. customer in California
Feb 29, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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