HSBC North America Holdings Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oklahoma

Nonrenewal, Other, Premium Notice/Billing, Unsatisfactory Settlement/Offer Other Reason - : Accounting Breach Implied Covenant of Good faith *Details of the Complaint : Starting on - - - the - day of -, the Insurance company has delayed the Mortgage payments to the extent of causing extra fees and deferred interest among other charges to make the pay-off a larger amount than when the - began.After the insurance coverage limit was reached at $ - on - the next - statements indicated $00.00 owed for those months. Then in - - a statement came saying to start making payments of roughly $1000.00 per month again.I made those payments and they were not applied anywhere.Though I did notice that the deferred Interest amount had increased by almost the exact amount that those ( - ) payments I made totaled.I then sent them a QWR letter requesting documents and an explanation.What they sent back was evidence of their wrongdoing over the past 12 years since we started the mortgage including the - periods broken into 24 month segments.They basically kept sending continuance of - forms and rejecting them and saying we needed to fill out a different - in order to delay paying


They even sent - letter back saying that my doctor ( - - was not a real doctor even though they had accepted her forms for over a 2 year span.She is a real doctor - or was at that time.So I had to get a new doctor to fill out the continuance forms. At that time I was -. The situation caused - on me and my wife.- I did file for a Chapter - Bankruptcy and it was discharged -. I did not reaffirm the Mortgage.I am faxing several pages of documents for your examination of the problem. I just want the amount owed to be right and them not to be allowed to cheat us as they have done to several million people over the past - decades.Please feel free to call me with any questions or more documents. I have hundreds of pages of letters and statements. Please help us out if you can. Thank You, - - -

HSBC North America Holdings Inc. customer in Oklahoma
Feb 28, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

Consumer disputes how HSBC North America Holdings Inc. handled their complaint

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