Stearns Ventures, LLC Mortgage Complaint

Stearns Ventures, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Stearns Lending assumed my home mortgage from - in - 2013. We added Stearns to our condo insurance policy as an additional insured at that time. Subsequently Stearns notified us that we did not have coverage and would provide hazard insurance for our property. We replied to their correspondence with proof of insurance coverage and Stearns replied that their hazard insurance had been canceled but that due to a lapse in our coverage we were charged $34.00 and an impound account was initiated. We have never had a lapse in coverage on our property. There has been a continuous policy in place first with - and then with - -. There has been no lapse. We have continued paying our mortgage on time with full principle and interest payments. We do not believe we should be charged for the $34.00 premium or the escrow account. Stearns has now charged us late fees and submits us to a barrage of harassing " collections '' calls. I have invested much time and aggravation in attempting to clear up this matter dealing with a very difficult customer service organization at Stearns. I would like this matter resolved and my account statements corrected. Recently Stearns mailed me a check for $150.00 with no explanation. Since I am clear that I have made the appropriate payments I will not cash this check, but do expect Stearns to correct my account statements to remove all charges for insurance and escrow withholds, which I neither need nor want.