JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Using a debit or ATM card California

I found a lost - Chase Visa debit card on - - in -, California ( - - of - - ) while riding my bicycle on the afternoon of Saturday, - -, 2016. The card was on the side of the road. The card looked relatively new and clean. The card is now in my possession. On the morning of Sunday, - -, 2016, at about - PST, I phoned the telephone number on the back of the debit card to report that I had found it. I phoned -. I spoke to a woman named - in the call center. - told me that the card would be " closed. '' I asked - to please notify the card owner, whose name " - - - '' of account number " - - - - '' with expiration date of " - '' was printed on the card. - said that she was not required


for this account, so closing the account might cause inconvenience. I again asked that - Chase Visa debit card operations inform the account owner of the lost card. - replied that all I needed to do was to cut up and discard the pieces of the debit card. I repeated my request that debit card company contact the card owner. She said that - other action that I could take is to take the lost debit card into a local Chase bank branch and ask that bank branch to try to track down the card owner " - - -. '' I then asked - to tell me the procedures in place for reporting lost debit cards and informing the account owner. - said that the procedure was just as she had reported to me. Then I said that I needed to report this to the Consumer Financial Protection Bureau so that the - Chase Visa debit card " lost card '' procedures and policies could be re-examined.