Capital One Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Capital One Bank account or service department,

Savings account Account opening, closing, or management Maryland

On - -, - I found out that Capital One bank put hold on all checking account I had. I immediately contacted bank via secured chat because I can not reach anyone over the phone. My depost $240.00 showing totally unavailable which make me extremely upset due to terrible banking experience with this bank before. I had made several complaints against this bank due to stole funds against my will on - -, - for total $80000.00 plus all lost interest earning for 2.5 years total $8000.00 and travel expense to branch 7 times to collect stolen funds. This bank never change its stolen nature. I as consumer has great concern regarding the safety of my deposit. Most recently I sent two messages to this bank to ask my stolen funds, but I can not get any assistance. On - -, - I notified this bank to return all my deposit plus stolen funds in - -, so I can close my accounts to end this terrible banking experience with Capital One. However I was directed to call Fraud Dept. I indicated to bank rep that my deposit had no fraud, and I do not want to continue my deposit simply because the prior terrible experience in - - as reported several times to CFPB for immediate assistance. Now 2.5 years passed, I can not release my pain, suffering to lose my savings to a theft - - who I do NOT authorized at all. I once again to ask all my deposit back plus stolen funds in - -, so I can discontinue my terrible banking experience with Capital One.

Capital One customer in Maryland
Feb 19, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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