First National Bank of Omaha Bank Account Or Service Complaint

First National Bank of Omaha Bank account or service department,

Checking account Problems caused by my funds being low South Dakota

I have had issues in the past with overdrafts to my business checking accounts. My bank 's online banking does not allow transfers after - to go through until the next business day ( two days later ), even if I have funds directly in the bank. I work out in the field and am unable to check my online banking until the evening. The branch president and my loan officer agreed, if I e-mail them in the evening, they will make the transfer for me and I would not get the overdraft charge. On - -, 2016, an e-mail was sent to my banker, requesting to transfer $500.00 from - of my business accounts to the other, to cover pending deposits, to avoid an overdraft per our discussion. I checked the account on - -, 2016, and an overdraft of $38.00 went to my account with no transfer made per my e-mail request. The bank is not honoring their commitment and agreement we came to.