ACE Cash Express Inc. Payday Loan Complaint

ACE Cash Express Inc. Payday loan department,

Payday loan Payment to acct not credited Payment to acct not credited New Mexico

I applied for a payday loan on -/-/- my plans were to pay this loan off asap because of high interest. Due to death in family I was not able to do this. I finally received my tax refund and immediately went to Ace Cash Express, INC at - - - -, - -, -, NM -. On -/-/- at - I went to pay my payday loan in full. I had set up auto debit for repayment of the loan. When I spoke to - on -/-/- she stated that my balance was $180.00 - stated they processed my auto debit but that it had not posted yet so - gave me a paid off balance of $140.00. I paid the $140.00 in full to avoid any other fees charges interest, etc. I get a call on the weekend of -/-/- saying I still owe $48.00 and some change. I spoke to - I explained that I was in there office and paid my balance in full. - then says no you still owe one more payment. Not once could any clerk including mgr. admit they made a mistake or prove to me that I still owned one more


of -/-/- that I went in and paid my balance in full. To this day I have no ideal what I really owe Ace Cash all I am suppose to do is believe that the amount they make me pay is correct. I would like this company to prove to me what I borrowed what they charged me in interest minus what I paid and no one there would provide me with any type of a statement they refused saying they do n't do that. How can I as a consumer know what I owe someone without any type of statement. I also spoke to the Manager - - and he also could not provide me any type of proof. On -/-/- I made another payment of $45.00 just because they told me I had to they would not provide any proof I owned any more money. We as consumers are suppose to just pay something because they tell us to as far as I knew I paid my balance in full on -/-/-. How do I get a statement from this company so I can figure out if they over changed me or I paid what was due. Again they will not provided me with this documentation. Any bank, credit card, etc. ALWAYS provides a statement WHY? do these payday loan companies not do the same. Please help I want to know I was not overcharged especially when I walk into a company in good faith to pay what I owe in full. Then I get a call saying I still owe. I paid a total of the following : I borrowed $250.00, I paid 7 payments of $45.00 including the additional payment they charged me on -/-/- after as far as I knew I was already paid in full on -/-/- for a total of $310.00 now and no one in that office could help me figure out that yes I did own another payment. This is not right these companies should be required to provide statements show what was borrowed what was paid interest charged should all equal out to a - balance. I still feel I did not owe them any more money. Could you please contact this company and get me some type of statement so I may have peace of mind. I feel I was ripped off. I expect a company to know how to handle a transaction especially when I 'm paying off an account in full. Please help me get a statement so I may have peace of mind that I did owe another payment. Why can a company like this get away without providing a statement so we know exactly what we owe. I thank you in advance for some type of resolution. Thank you.