JPMorgan Chase & Co. Mortgage Complaint

Conventional adjustable mortgage (ARM) Settlement process and costs

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs Nevada

Complaint against Chase Mortgage Department We received a letter dated - -, 2016 from Chase ; Chase had provided with copies of the correspondence letters sent to us when requesting loan assistance and mortgage assistance. However in any of the packages sent to us for loan modification mentioned about opening escrow accounts when applying for loan modification. It was never disclosed that just because we applied for loan modification Chase will paid in our behalf property taxes. We had and continue pay our property taxes and had never been late nor delinquent of it. There was never a written documentation specifiing this issued for what we strongly agreed that Chase had committee fraud and misrepresentation in regards of opening an escrow account and paying property taxes without our authorization. There were never any legal rights for it and nor - - and - - had ever agreed for Chase to allow to pay property taxes. At this point the borrowers - - and - - want to enter into a settlement agreement with Chase in regards to loan number ending -. Since Chase had errouslly and without representation made tax payments in behalf of the borrowers without proper approval nor informed the borrowers about any of these acts ' the borrowers are now looking for a settlement in regards to this loan. Please notify the borrowers the amount of the settlement or legal actions to Chase and its mortgage subsidiaries will be continue. This notice will be submitted to Consumer Financial Protection Bureau and other governmental agencies.

JPMorgan Chase & Co. customer in Nevada
Feb 16, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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