Capital One Credit Card Complaint

Capital One Credit card department,

Other fee Pennsylvania

I have a Kohl 's charge account. I added my checking account information to their online system and it shows as verified. I initiated an online payment for my minimum amount due on -/-/2016. Kohl 's never attempted to withdraw the payment from my bank. My bank account records confirm this fact. On -/-/-, I was charged a return check charge and the payment was reversed. I verified on my account page that my routing info is entered correctly. The system only allows you to see the last - digits of your bank account, but I also confirmed that. Further, I confirmed the account number by entering it - when initially adding the checking account on


Kohl 's erroneously failed to submit my payment to my bank correctly and then charged me a returned check fee. However, there were sufficient funds in my account at the time I submitted the payment and I provided Kohls with accurate routing and checking account number information. Upon a cursory - search, I found that I am not the first person that this or something similar has happened to and that Kohls is engaged in a pattern of this behavior in order to collect extra late fees and reverse check fees from customers who pay their accounts diligently and on time. I will pay the balance of the Kohl 's charge in store to avoid any further incidents of this sort.