Capital One Credit Card Complaint

Forbearance / Workout plans

Capital One Credit card department,

Forbearance / Workout plans Texas

my capital one card account charges my bank several times after a decline of the initial charge. This occurs several fees on each occasion and is drastically reducing my ability to pay my bills on time.

Capital One customer in Texas
Feb 14, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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How Capital One handles Forbearance / Workout plans complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/20121/20133/20137/20138/20139/201310/201312/20132/20146/20147/20148/20149/201410/20141/20152/20154/20156/201511/20152/20165/20167/201611/201612/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneForbearance / Workout plans1.3%44.7%18.4%13.2%1.3%21.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageForbearance / Workout plans0.2%8.9%13.3%4.2%1.5%12.1%59.5%0.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
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