TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Account opening, closing, or management

TD Bank US Holding Company Bank account or service department,

Checking account Account opening, closing, or management Maryland

I opened up an account over the phone with TD Bank. The person I spoke to said that I can take care of everything over the phone. She said in order for that count to be activated I need to deposit money. I decided that I did not want to use TD Bank and call to cancel the account they said they can not verify who I am over the phone as the account was never activated. They said that if I keep the account that says I will be getting charged fees for not having the minimum balance but they would still not be able to close the account for me over the phone.

TD Bank US Holding Company customer in Maryland
Feb 12, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3TD Bank US Holding CompanyComplaint HistoryComplaints12/20151/20162/20163/20165/20166/20167/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD Bank US Holding CompanyAccount opening, closing, or management56.1%26.8%17.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints