SunTrust Bank Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

SunTrust Bank Bank account or service department,

Other bank product/service Deposits and withdrawals Virginia

Suntrust allowed a debt collector to garnish my wages, even though my wages are from - ( social security ). I informed the creditor, -, that I was very ill and on -. I lost my job because of my health, yet had been consistently paying the creditor, - before I lost my job. I called - - - ( creditor ) informing that I lost my job and was applying for -. They refused to work with me. Suntrust never sent me a letter warning me of garnishment or to confirm my source of income ( which is an ETF deposit monthly from Social Security ). Suntrust allowed both my savings and checking to be put on hold and charge enormous fees for " holding '', overdraft, and a garnishment fee. They also admitted the creditor, - could see my account and explain what charges were pending. How is this possible? The bank was negligent for not confirming that my income was from - or prevent the collection agency from garnishing my account or if the garnishment was legal, ensuring that the limitations on amounts by law were legal ( they charged both my savings and checking accounts the garnishmen ( so - charges for - garnmishment ) than placed the accounts on hold ). I never received - notice giving me the opportunity to show my income was from -.

SunTrust Bank customer in Virginia
Feb 10, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankDeposits and withdrawals0.5%53.1%34.9%4.6%1.4%3.2%2.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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