Capital One Credit Card Complaint

Capital One Credit card department,

Payoff process Texas

I called Capital One on -/-/- to try to resolve an old charged off account for $900.00 payment today. The account has a balance of $1700.00 and I spoke with a representative that says that the account is uncollectable and that they can not accept any payment because I had been issued a - for this debt in -. I would like to resolve this account for a paid in full $0.00 balance to be reported to the credit bureaus. I have the ability to pay, but Capital One says that this debt is now uncollectable and forgiven. Please help.