Capital One Credit Card Complaint

Capital One Credit card department,

Payoff process New York

CapitalOne charged me $35.00 Late fee for making a payment that was $2.00 short. They are being very insensitive and for almost a year they have refuse to issue or allow me to select a PIN to use at the ATM Branch to make Payments to my account after Banking hours at -! All credit card companies issue or allow their customers to choose a PIN to have access to ATM 's in order to process payments. This selective method of payment is a Violation!