SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Maryland

On - -, - SunTrust - branch rep - - opened a personal acct for me, I clearly told her to put promotional code on the new account with $200.00 bonus. I also asked her to print out promotional offer for me. I have email confirmation showing the account was enrolled in promotion on - -, -. On - -, - I had more than $2000.00 direct deposit came into my account which qualified the promotional offer requirement. This Rep told me it takes about - weeks to get promotional bonus. Now it 's been 5th week after the account met all promotional requirement. However when I contacted the customer service, I was told emailed that no promotional code listed on my account. Also when I checked the promotional status of enrollment, it shows not qualified. Same as my business account. On - -, - - - opened my business account and handed me promotional offer. I have email showing business acct was enrolled in promotional offer on - -, -. On - -, - I enrolled in - - which qualify the promotional offer. However


At this branch, I experienced terrible services and harassment. Such as missing deposit on - -, - ; Cancel account on - -, - ; Blocking online banking on - -, - ; Blocking other features on - -, - ; Blocking enrollment of Online Cash Manager for 20 days ; Violation of customer privacy to copy Deed and Settlement sheet to obtain physical address which against my will on - -, - ; Repeatedly let customer sign same document 6 times ; Extremely bad attitude and harassment at branch on - -, - and other occasions ; etc. I have filed 3 complaints just within 10 days of account opening with this bank regarding all these listed issues. I am asking $600.00 promotional bonus to be received immediately since all requirement were met. I also ask this bank to delete all my personal information to close the accounts AFTER I RECEIVE MY DEPOSIT AND THE PROMOTIONAL BONUS.