Capital One Credit Card Complaint

Other fee

Capital One Credit card department,

Other fee Indiana

I spoke to someone in the Executive Office of Capital One last year in regards to a previous concern. During that conversation they stated my annual fee could be permanently be removed on - accounts but wait till beginning of year so they could remove annual fee permanently along with combining my accounts.Now they are renigging sayng they never said that.

Capital One customer in Indiana
Feb 05, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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How Capital One handles Other fee complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201512/20152/20164/20166/20169/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneOther fee37.0%46.6%3.8%5.3%7.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
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