Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Savings account Account opening, closing, or management California

A manager at Citibank in -, CA offered me - different promotional bonuses ( - bonus of $800.00 and a - bonus of 5 times the current interest rate ) if I opened a checking account with $100.00 and a savings account with $200000.00 and kept the money in the accounts for 90 days. ( She also talked me into applying for a Citigold Double Cash Reward credit card and told me it was a Visa card, which I needed. When I received the credit card, it was a MasterCard, not a Visa card. ) After the 90 days, I finally received the - bonus of $800.00 but the branch said they had to file a dispute for the - bonus. I spent over a week visiting the branch and calling Citigold 's customer service number multiple times, and was given - completely different reasons why I had not received the - bonus. The branch manager finally told me that the manager who opened my accounts made a mistake telling me I was eligible for both bonuses and refused to honor the - bonus even though she agreed it was their manager 's fault. I could have complied with - the other - reasons why I supposedly was not eligible for the - bonus, but after speaking with the branch manager, I closed out both of my accounts since it seemed fruitless to pursue the matter any further.