Hyundai Capital America Consumer Loan Complaint

Hyundai Capital America Consumer Loan department,

Vehicle lease Managing the loan or lease California

My ongoing Hyundai car lease issue. I have faxed the documents/proof of payments to Hyundai 3 - 4 times. Esseentially : I started a new job ; they were experiencing difficulty with the direct deposit. It took about three months to successfully set it up. I contacted - - - ( - ) in - - to advise them that I intended to close my account. I was switching to solely banking with my credit union. Unaware the direct deposit would take so long, I only cancelled two months of bill-pay requests for my car lease, thinking surely I would close the account before that time.


Unfortunately, - paid my -/-/- Hyundai car payment, the same time that my direct deposit went through and my credit union ( - - - - ) also issued a payment. This is my first lease, I often make double payments towards my bills. I thought that I could skip the car payment the following month. I contacted Hyundai in - to confirm receipt of the double payment and to verify that I could skip a payment. Hyundai mentioned that they did not see a double payment in their system, they saw a missed payment. I explained the direct deposit/BoA/credit union timing situation, and that a payment was issued from both institutions. Their non-receipt of a double payment did not sound accurate. I registered their Web site to view my payment history. Their Web site payments sections is a bit confusing, I could not accurately trace the payments. I called back later for assistance with identifying the double payment ( can not recall the timeframe, days/within a week ). The rep mentioned that they do not show a double payment and referred me back to their Web site. I inquired about their hours as I would have to call back when I could sit with someone on the phone while reviewing the payments history on their Web site. Otherwise, if I reviewed it alone and we were not on the same page, I would have to continue calling. After weeks of trying to figure this out, I began receiving bills from Hyundai indicating that I missed a payment, late fees were incurred, and constant harassing phone calls, etc. As my lease was ending on - - -, I contacted a lease-end consultant, explained the situation to them. The rep was understanding and mentioned that 'Oh, if you made a double payment, you just get to skip the last month 's payment. ' Sounded reasonable to me. Finally, I thought we were on the same page as I understood that I could only skip the last month 's payment, not the month following the double payment. No luck. In -, despite my repeated attempts to clarify/understand what was going on since - -, Hyundai started harassing me with phone calls all hours of the day/weekends/holidays, etc. During my employer 's holiday shutdown, I had to use my vacation time away from family and friends to continue to figure out this situation. On - - -, a Hyundai rep decided on a new story, they would have received a double payment, but Hyundai returned the payment to -. On - - -, I physically went into -, sat with a personal banker who researched the inquiry. - confirmed no return payment, provided me payment confirmation and a letter on their letterhead. Once I left -, I called my credit union. They confirmed that they could also see the payment. I physically went into the branch, explained the situation to the Teller who researched it. The Teller confirmed the payment, printed my statements, and drafted a letter. I called Hyundai several times to update them and for guidance on how to proceed. - ( customer service rep ) transferred me to - and I spoke with - -.