JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards Maryland

I applied for a chase freedom credit card ( about 6 months ago ) under a promotion where they were offering a $200.00 bonus if you spent $500.00 or more within the first 3 months. I fullfilled my obligation for receiving the $200.00 bonus, however, Chase refuses to give me the full bonus. They say the $200.00 promotion was no longer valid, even though the $200.00 promotion was still available online and at no point when I opened the account did they tell me the promotion was invalid or had expired. I have tried to resolve the issue with Chase by sending them - letters ( -/-/- & -/-/- ), along with a copy of the promotion I applied to. I feel Chase should honor the promotion I applied to and credit my account the remaining $100.00 bonus it owes me.

JPMorgan Chase & Co. customer in Maryland
Feb 02, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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