Citibank Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Citibank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

-/-/-, I filed for a modification with Citibank for my - mortgage ( acct # - ) due to reduced income and the - mortgage going from interest only to fully amoritized which increased my payments by more than - %. I entered into an agreement with Citibank to pay the reduced amount of $520.00 for three months trial period. My payments were made per the signed agreement and the loan was modified. As a result, CitiMortgage reported me as making late payments and not paying as agreed. Due to the late payments showing, I submitted a request to CitiMortgage to have the report corrected. They refused and I placed a dispute on my account. On -/-/-, I pulled a credit report showing late payments -/-/- for 30 days -/-/-, - and 60 days -/-/-. In an effort to refinance this loan in -/-/-, the lender required me to remove the dispute from the CitiMortgage. It was then discovered that CitiMortgage was now showing late payments -/-/- for 30 days -/-/-, -/-/-, -/-/- and 60 days -/-/-. As aresult of this misrepresentation, my credit score dropped by as much as - points on - of the bureaus. This decrease in my credit score cause me to pay a higher interest rate for the refinance because my score fell below the required threashold for an optimum rate. I no longer have this loan with CitiMortgage but I was harmed financially as a result of their actions.

Citibank customer in California
Feb 02, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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