Capital One Credit Card Complaint

Capital One Credit card department,

Balance transfer Nevada

I have received a promotion from Capital One to transfer balance to my credit card with 0 % for 18 months. On -/-/2015 I transferred $4500.00 to my account at - and Capital One put $4600.00 ( - % transfer fee ) on my credit card. Due to restriction to the way of making transfer, I have made it online with expectation of funds arrived to my - account in 10 (! ) days. I was wondered why Capital One did not simply provided checks for transfer considering that at the same time the bank offers balance transfer for my business credit card WITH checks. When I did not get money on my - account in two weeks, I have contacted Capital One and - on -/-/2015. Capital One representative said that they sent a check to -, but - representative said that they did not receive any checks for my account. I have written protocols of these chats and submit them with this request to CFPA. Finally, I 've been told by Capital One representative that he makes an internal request and somebody from their appropriate department will contact me in the next 10 days. Today, after waiting for 2 weeks I have decided to contact CFPA.