HSBC North America Holdings Inc. Bank Account Or Service Complaint

HSBC North America Holdings Inc. Bank account or service department,

Checking account Deposits and withdrawals New York

On -/-/- I tried to deposit a check through the HSBC mobile app on my cellphone. I received a message that it was unable to process my request. I went directly to my local branch and I deposited the actual check. On -/-/- I received a debit from my checking account basically noting an error occurred for a duplicate check deposit. ( Apparently the mobile check was processed ). On -/-/- HSBC corrected the error and debited my account to correct the error. Now, here occurs the problem, on -/-/- I received another message/debit stating the same error message I received back on -/-/- referencing the duplicate check from -/-/- was deposited twice and HSBC was debiting my account to correct the error. This error had already been corrected so I stopped in to the - NY HSBC branch. A representative by the name of - pulled up my account and said she did not see the error. She explained I must have shaken the phone to have made the duplicate deposit. I tried to explain the backstory, she did not listen and tried to say it was a User error. I tried to show her the transaction on my


end. I asked to speak to her supervisor and she said she was the supervisor. I told her this is unacceptable becaus it clearly shows - debits from my account. I went on to try and explain that only - debit was needed to fix the error. We went back and fourth and finally I told her I would escalate this through corporate. I was not getting any assistance from her. I called HSBC - and was told by the represenative on the phone she could see the error and she would process the request to have it resolved. However, based on the correspondence with " - '' the - NY branch service manager I would like to have this escalated to ensure it is properly corrected in a timely time frame. The contact I have for - is -. I feel it is necessary to point out that - was very rude and condescending. I will be looking into switching banks based on her poor customer service and Unprofessional attitude in this matter.