Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Checking account Deposits and withdrawals New York

To whom it may concern, I have been a loyal customer at Wells Fargo since -/-/-. On - -, -, I deposited a personal check from my wife 's account in the amount of $1200.00. The receipt provided stated that $400.00 would be released immediately and the remainder on -/-/-. With that information in mind I proceeded to write out checks. When I checked my account on -/-/- not only was the money not available, my account was negative which is a first for me. Instead of contacting me, the -, NY branch withdrew the funds which put us in a panic. I contacted the customer service department who told me that there was a signature irregularity. Being that my wife was a - for - years I immediately contacted her. She in turn contacted her Credit Union which informed her that they were never contacted regarding a signature verification. With that in mind we called customer service back and asked to speak to a supervisor. The representative connected us to - - whom I believe works out of the Minnesota call center. She did not see any notes about a signature discrepancy and could not understand why there was


the morning which would have been today. I never heard back from her and when trying to reach her I was unable. In the meantime my wife logged into her online banking account and noticed that check # - in the amount of - already cleared her account. While thinking about placing a stop payment on this check she was now unable to. Knowing the check cleared her account we decided to go into the -, NY branch which is located on - - ( zip - ) which is where we deposited the check to begin with. We talked to the branch manager -. He also could not understand why the check was n't released. We showed him a copy of the check clearing my wife 's account. He called several individuals - being the deposit operations department and the other being his district manager. None of these parties were willing to assist us. We then spoke to a - - and - - who stated they were from the executive office. Both talked down to us and when I asked why my check was being held his answer was " I 'm sorry I ca n't help you '' this was said to me several times. At one point - - from the executive branch said that the Branch Manager ( - ) had the authority to clear this. When contacted, - said that only the corporate-executive branch has that authority. Wells Fargo has displayed immoral and unethical practices in this matter. I regret that the matter had to go to this extreme. It is really sad when a corporation of this size and stature resorts to such illegal actions. Thank you!