PayPal Holdings, Inc. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

PayPal Holdings, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Georgia

About - - I contacted Paypal services about my debt card being linked to the wrong checking account at my credit union. I worked with the paypal customer service person on the line to switch my acct to another checking acct ( - ) for further use with funding for my paypal acct when I needed. With an understanding that the previous acct ( - ) would be removed and no longer used. As it turned out Paypal never stopped using the ( - ) acct for backup funding and for about - -, - until About - - -, I incurred fees from ( - ) because Paypal continued to submit drafts to for payment to the - account causing on 25 separate occasions through out the period of time mentioned, fees totaling $720.00 ( - NSF fees at $29.00 each ). When I realized what was happening I contacted Paypal and worked with - representatives in Paypal Debt Card Dept, using the email noticed Paypal had sent me and my - checking acct statements to develop the list of fees charged to me by - for Paypals unauthorized attempts on my - acct. The Paypal representatives developed the


) fees. When I presented these letters to - for refund of the $720.00 in fees caused by Paypals error. - informed me they would not refund me the fees because it was Paypal 's error and Paypal should refund the fees since they were not authorized to use my - acct. I then called into the same dept at Paypal who drafted the letters for my bank and was transferred to a manager who informed me that they could not return all the fees as it was more the their norm and beyond the time period, yet he would apply $100.00. Into my paypal acct. I feel this is unfair, as $100.00 is not reasonable, I want the full amount of $720.00 returned to my acct. As Paypal drafted letters for my bank outlining their transaction to pay me the total fees for their error in that Paypal was not authorized to use my - acct. So why when they are presented with paying for their error they only want to credit me $100.00, when they were willing to have my bank pay all of the fees in the amount of $720.00.

PayPal Holdings, Inc. customer in Georgia
Jan 28, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with monetary relief

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