Synchrony Financial Credit Card Complaint

Billing statement

Synchrony Financial Credit card department,

Billing statement Wisconsin

HH GREGG credit account. Charged us high interest & added it to our account without giving us any notice. I asked in HH Gregg local store in - -, if they could tell us a " balance '' or give us a payment statement. HH Gregg told me, they have no access to this information. I went on " my online '' account for HH Gregg. To my surprise, there is " no available '' information, regarding : statements, balnce inquiry, current amount due or payment history. No record of " interest due '', current interest rates charged. I went to store again & asked what is my balance, after paying a store payment. The store manager again stated : " we have no way of knowing this information ''.


Manager gave me a phone number, saying : " maybe they can help you ''! Dissappointing, as we got an additional $ -+ interest added onto our account, without being given any notice at all. Our account was down to $1200.00, now it has a balance of over $1500.00! - - - - - - - -, WI - - ( cell ) or - ( residence )

Synchrony Financial customer in Wisconsin
Jan 28, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling statement2.2%60.0%31.1%6.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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