Wells Fargo Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Wells Fargo Bank account or service department,

Savings account Account opening, closing, or management Idaho

I opened a checking account with Wells Fargo and was told in order to open a new account I would have to open a savings account with $25.00. So I did this. A few months later I noticed that my balance had decreased. Wells Fargo had been taking a monthly service charge. I had not been informed of any service charge at all on my new savings account when I opened it. I called Wells Fargo and they agreed to reverse the service charge but I had to comply with - of - options so I would no longer have a service charge. The option I chose was to main- tain a $300.00 balance. I transferred $300.00 to the savings bringing the total amount to $320.00. Today I noticed again they took out a service charge even though I was compliant with the rules. I am so tired of Wells Fargo sneaking fees from me. They have done this years ago to me only our balance was $1000.00 but since we had no activity for 12 months so they service charged us. We also were not aware of that rule.

Wells Fargo customer in Idaho
Jan 26, 2016

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

Consumer disputes how Wells Fargo handled their complaint

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/2016050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoAccount opening, closing, or management1.4%72.6%12.0%7.0%1.1%5.8%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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