SunTrust Bank Consumer Loan Complaint

SunTrust Bank Consumer Loan department,

Installment loan Managing the loan or lease North Carolina

I purchased a vehicle from - of -, North Carolina on - -, -. The vehicle became totaled in an accident on - -, -. It was financed through SunTrust Bank. There was GAP coverage through - - - -, a prior complaint to the CFPB from me ( Case # - ) could not be resolved as - was not an entity registered with your agency and the matter has been referred by you for further investigation. The initial comprehensive coverage on the car was paid promptly by my insurance company, - - -. Despite a clear representation in the contract. " This addendum amends the Retail Installment Sales Contract /Lease Agreement, whereby the Dealer ( and, following any assignment, the assignee financial institution [ you-SunTrust Bank ] agrees to waive YOUR [ my ] liability for the difference between the " Amount Owed '' under your Retail Installment Sales Contract /Lease Agreement and the " Actual Cash Value '' of the Vehicle as of the date of the " Total Loss '' of the Vehicle resulting from a peril covered by the automobile insurance company, subject to all the terms and conditions contained in this Addendum. You, the


After a great deal of time and what I believe to be a deliberately contrived delay, the GAP amount was finally paid. Meanwhile SunTrust attempted to extract from me the full amount of the monthly payments under the installment agreement and despite their now having been paid by both the indemnity insurance company and the GAP coverage, they 're still attempting to extract the installment payments from me. Even though they may be owed the amount of $540.00 ( See pdf - ) They are attempting to extract $840.00 ( See pdf - ). They are continually calling on my cell phone, most noticeably on - -, - when I was in an ambulance being transported from - hospital to another having been diagnosed with a - -. I asked them to leave me alone and communicate solely in writing. Despite, that request, they continue to harass me by phone.