Capital One Credit Card Complaint

Capital One Credit card department,

Credit determination California

Approximately on - -, 2015, my daughter and I signed up for a Talent Agency called " - '', which charged me $190.00 to my Capital One account. I then later changed my mind, and told them I was no longer interested. The charge was for a photo session for myself and daughter, but we did not do the photo shoot, and thus did not get any photos. On - -, 2015, I emailed the company, and they responded that there is " no refunds '' which I was not aware of at the time I signed for the $190.00. I then contacted Capital One and explained the situation, and they Temporarily issued the credit back to my account. The talent agency then did a chargeback to my account, and placed a rebuttal. I do acknowledge the charge with my signature, however, they sent me copies of some documents. One of the documents did have my signature for the charge of $190.00. but they also included a second document, which I did not sign, which acknowledged the " no refunds '' policy. I informed Capital one of the second document which falsified my signature, telling them that the - must have copied my signature, and is therefore not a defense for the talent agency. I did not receieve any thing in return for the $190.00 paid.