Navient Solutions, Inc. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Pennsylvania

I was planning on attending - University for - 2010. At the last minute, I decided not to and contacted - - to not dispurse the loan funds to the school and I never signed a promissory note. - - still sent the money to the school. I advised - - that this was never signed and they refuse to help. They never provided proof of this signing as well. - - continues to tell me to get - to send the money back, but it is their responsbility. I did not attend this school and I asked them to send the money back but they refused. - - is billing me for this fraudulent loan and the late fees and interest have doubled the loan to about $20000.00.

Navient Solutions, Inc. customer in Pennsylvania
Jan 15, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/20161/2017010203040506070Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.Dealing with my lender or servicer91.4%3.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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