NetSpend Corporation, a TSYS Company Prepaid Card Complaint

ID prepaid card Unauthorized transactions/trans. issues

NetSpend Corporation, a TSYS Company Prepaid card department,

ID prepaid card Unauthorized transactions/trans. issues Missouri

I cancelled the card because I was getting unauthorized Charges, I called Netspend and asked for a new card, I got the card and called to activate, I was told that I had negative $1.00 and was told that I had not used the card in 180 days ... .Got a new card - I called -/-/- to activate and was told that I have a negative $45.00 this time from - -, who I have no clue to why I would have a charge. If I have not used the card in 180 days and the card is not activated, how can someone charge to the card, I called and asked for a Supervisor 2 times and each time I was left on hold for 25 to 40 minutes I was also told that the - charge is from -

NetSpend Corporation, a TSYS Company customer in Missouri
Jan 15, 2016

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20166/20167/20168/20169/201610/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyUnauthorized transactions/trans. issues1.7%86.2%8.6%3.4%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.3%3.2%0.1%25.0%48.3%23.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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