SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Alabama

I had a checking account with a debit card with SunTrust. The debit card carried a $75.00 annual fee. I received a letter in the mail stating that they no longer wanted to continue my banking relationship and requested I close the account ( or they would close it by a certain date ). However, since I paid the annual fee for the debit card and will not be able to use it for the entire year I paid for, I requested a refund ( full or partial ) and was told they would not issue a refund. So They took my fee for a year, then closed my account after 6-7 months, but are keeping my annual fee.

SunTrust Bank customer in Alabama
Jan 13, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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