Citibank Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Citibank Mortgage department,

VA mortgage Loan modification,collection,foreclosure Maryland

I have lived in my home for over 13 years and have had a mortgage with CitiMortgage. I have gone through - financial situations when I divorced and when I changed employers. The most recent issue came when I changed employers. When I changed employers my income went from $1500.00 bi-weekly to $ 1500 monthly. I informed my mortgage company and asked for a hardship/modification. My current payments were $1000.00. which I had been unable to make but at the time I applied my mortgage was up to date. I was contacted by my mortgage company yesterday - who informed me that I was approved and my new mortgage would be $710.00 which was great because my take home pay is $880.00 and I could pay a mortgage payment from - check. After about 5 minutes I received another call from the mortgage company who told me that the information provided previously was an error and my payment would be $1000.00 and I said that 's what I pay now how is that a modification? My issue is that I received a modification from this company before and my mortgage amount was almost exactly the same but I felt like I was compelled to accept it because I did n't want to lose my home because I have children. I am feeling that I am in a corner because I do n't understand why if I told them my pay has been cut in half and I need a hardship they believe its okay to give me the same payment and call it a modification. I believe that something shady is going on and I do n't know what I need to do to get to the bottom of the situation. I need a modification that will work for me and that I can afford. I want to keep my home but they really are n't giving me any options.

Citibank customer in Maryland
Jan 12, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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