Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Credit decision / Underwriting Maryland

I applied for a VA cashout refiance mortage loan from Freedom Mortgage on -/-/- for my home in - MD. Credit, Income, appraisal and all other paper work went through without any issues at first. In my area there is - contamination in the ground water so the EPA installed carbon filters in all the houses in the area as a precaution. They check the water quarterly and also contracted the - water company to also sample the water on a monthly basis. This was the process that was already in place when I purchased my home in -. The appraisal report which Freedom mortage reviewed also indicated the water contamination as well the fact that construction would be complete in - of - to deliver city water from the nearby city of -. The loan underwriter did not mention any issues from the appraisal report which he forwarded to me indicating that the house appraised above the amount that I requested.


would not allow it due to the well water contamination. I told him that I purchased the house in - which they knew form my application so why would the VA deny it. He said that I could cancel the loan and reply after the city water was connected to my house in -. I told him that I would lose my $450.00 paid to the appraiser and $200.00 for the termite inspection. He said that they might be able to give me a discount when I applied again. At that time I did not know what to do and he said they would put the loan on hold. I emailed him later that day asking to speak to a supervisor and she told me the same thing that the best they could do was put my application on hold. I contacted the VA with my case # and was told by the VA Representative that is handling my loan that they did not put my loan on hold. I was also instructed to contact back Freedom Mortgage and explain to them to that VA only required to have the water tested and that they could the VA Representative directly. I left a voice mail message and sent an email. I missed a call back from a different phone number that my loan officer and when I called back it went straight to voicemail each time without a recorded message or name. My loan officer has not responded to voice or email in over a week. Please note that each time I did speak with someone the first thing they said was that the call is being recorded and that even though they said my loan is on hold status I have not received any paperwork stating such and no mention about my loan rate which was locked until -/-/-.