SunTrust Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Georgia

On Sunday -/-/- I incurred a restaurant charge on my debit card for $61.00. I at the time had an outstanding balance in excess of $200.00. This item was listed immediately as a pending charge. On Tuesday -/-/- I submitted a return for a purchase that was credited $22.00 to my debit card from where I returned an item. This credit did not show until -/-/-. I also purchased an item for $8.00. Again I had an outstanding balance of at least $200.00. This item also showed up immediately as pending. On -/-/- I had a utility payment to hit my checking account in the amount of $210.00, leaving my balance of approximately $7.00. It was at this time that the debit charge from -/-/- & -/-/- were applied incurring - overdraft fees in the amount of $36.00 each. Due to the holiday a pension check was delayed by a day causing my funds shortage. My issue with SunTrust bank is they debited the largest amount first causing me to have - overdraft fees as opposed to a single overdraft fee for the utility payment. This is not the first instance of SunTrust Bank manipulating the check register to pad fees from my account.

SunTrust Bank customer in Georgia
Jan 05, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankProblems caused by my funds being low0.7%31.8%58.2%1.4%1.8%4.6%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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