Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Managing, opening, or closing account South Carolina

Since - - I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the - day. - - and they have not released a pending transaction. This was money deducted from my available balance. My own money. - on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me.