Amex Credit Card Complaint

Amex Credit card department,

Delinquent account Maryland

I had an American Express - credit card. I lost my job in - - and was unable to make payments. They immediately sent me to a collection agency and closed the acct in - -. As soon as I was able I paid the debt in full on - - -. In - - I checked my credit reports and noticed errors on this account. It was showing as a charge off even though it was paid in full. I have submitted over - disputes since then to the - CRAs. The - report is somewhat accurate in that it shows a closed-paid collection/derogatory status even though they removed all positive payment history. My dispute is with - and -. For some reason, the account now shows as Open - Collection status since - - - and - - -. I disputed repeatedly and they " confirmed '' this status as correct. I asked AME- to send me a letter with all info on my account and to update with CRAs. They sent me a letter that shows Date Opened -, $0.00 balance, but the status is " Collection Account - Closed by credit grantor ''. No other info is detailed such as date balance was paid in full or date when acct was closed. On top of that now AME- sends me pre-approved credit card offers even though I asked them not to do so. I have already been denied credit twice with other lenders due to " account in collection '' type issues as I did n't know these accounts were somehow reported " Open- in collection ''.