SunTrust Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Maryland

I opened an account with Suntrust Bank and less than a month later they closed my account and froze access to the funds without warning. No one is able to give me an answer after talking to multiple agents. First I was told I would receive a letter in 7 - 10 business days along with a check for any funds that were in my account. They froze access to my account on - - and my first direct deposit to this account was scheduled for - -. I was told they received my direct deposit and it is being stored in a warehouse. I called back today on - - because I 've received nothing from the bank. I was told they did not close out my account till - - and it will take 7 - 10 business days from that date to receive any funds in my account. Please help me get my money back.

SunTrust Bank customer in Maryland
Jan 02, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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