Homebridge Financial Services, Inc. Mortgage Complaint

Homebridge Financial Services, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Our previous mortgage holder transferred our mortgage to HomeBridge Financial in -/-/-. We have always paid our mortgage payment and sent an extra check for $1200.00 to go toward our principle. Since they have become our mortgage company, they have applied that extra check as another mortgage payment and then applied the extra as the principle. This happened in -/-/- and in -/-/-. They are now saying we do not owe a payment until -/-/-. Instead, we want that applied as principle to help our interest payments. I e-mailed the company on - -, 2016 asking them to correct this and all I get is assurances that it has gone to their accounting department.