Lakeview Loan Servicing, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Lakeview Loan Servicing, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Maryland

My mortgage was sold to a new lender on -/-/2015. The new lender is Lakeview Loan Servicing, LLC c/o - -, -. Located at - - - - -, VA -. I called this company on -/-/2015 to verify the payment address so I could make my mortgage payment but was advised by a representative that the account was not in their system yet and was asked to callback in 1 week. I called the following week and was told by the representative that my mortgage payment had increased, when I questioned the increase the rep realized that the property tax escrow amount was higher. I gave the rep a breakdown of my mortgage payment with the previous lender and that gave me my monthly total of $2100.00. The new monthly payment now being billed is $2300.00. The rep opened an investigation to have the property tax escrow amount corrected after verifying with the states website. The rep told me to callback in - to - business days and then I could make my mortgage payment over the phone. I called back to follow up after the - business days I was told this matter was still being investigated and

My wife called again today -/-/- and the rep - agent ID # - advised her that the matter has still not been resolved. My wife explained that this is unacceptable customer service and that we are trying to make the correct mortgage payment and nobody is doing anything to have this matter resolved. - said she would transfer the call to the supervisor but then came back on the line and said a supervisor was not available but would have one call us back. My wife advised the rep that we were told this before and the supervisor never called us back. My wife also told the rep that she will be filing a complaint with the CFPB and is still waiting for a supervisor callback. My wife requested the name of the customer service manager and - said her name is - -. We have been consistently trying to have this matter corrected so that we can pay our correct mortgage payment, but nobody in the mortgage company is willing to help.

Lakeview Loan Servicing, LLC customer in Maryland
Dec 26, 2015

* Source: CFPB Complaint Database

Lakeview Loan Servicing, LLC response to complaint:
Closed with explanation

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