SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Settlement process and costs Virginia

Suntrust Bank is avoiding completing the short sale process. We were clear to close in - 2015, when the bank " just '' noticed names had changed due to marriage & divorce ( this should have been caught up front, I provided a marriage certificate in - 2015 when this process was started ). In - 2015, we were needing an updated approval letter from Suntrust to bring this short sale to a close. Suntrust representative - - replied that the short sale expired - -, 2015 and we were outside of contract. Now the bank is not responding to the short sale coordination team. We have been working with the bank for a year now with no resolution. The short sale coordinator has well documented notes of all communications with Suntrust ( and - as the - involved ). The resolution desired is to complete the short sale.