Discover Credit Card Complaint

Discover Credit card department,

Customer service / Customer relations Maryland

Discover card offers a price protection guarantee for items purchased using the card whose price drops within 90 days of purchase. I purchased a number of iPads that later dropped in price, but the company to whom Discover outscources their claims service, -, refuses to pay out on the claim. The reason cited is that there is an exclusion for paying on no more than - of any identical item. I purchased - iPad mini 4 - in Space Gray, and - iPad mini 4 - in Gold, and I have been told that only - of these qualify ; the terms exclude size or color in the determination. However, in looking at DIscover 's terms and conditions listed on their website, I was only able to find the following sentence : " Coverage is limited to - of an identical item with a limit of - refund per eligible item. '' Nothing about color or size. The - different types of items have different model numbers, are discounted independently from oneanother ( there was a sale at staples where silver iPad mini 4 - were not discounted but the other colors were ). By any reasonable reading of that sentence, one would conclude the items are not identical.