Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account New York

Several weeks ago I opened American Express Serve Free Reloads prepaid account - with card number - - -. Yesterday, Amex suspended my account and has been stonewalling me since. I had a balance of $1600.00 in my - - account and wanted to withdraw it into a bank account - which is a feature of the card. Very quickly afterwards and without any warning, I received email that my account has been suspended because of violations of Member Agreement. Calling Amex - Account Protection Services yields nothing. They claim that the decision is final and they ca n't do anything about it. They refuse to explain what happened, what I did wrong ( just point to section - which is very broad and non-descriptive ), and refuse to escalate to a supervisor or say what can be done to cure the account to a good standing. It 's a complete stonewalling.


I request that Amex - either a ) re-activates my account in good standing ( I 'm willing to work with Amex to clear any misunderstanding ) or b ) closes my existing account and allows me to re-apply for a new account. I 'm particularly upset that Amex - did n't give me any warning of account suspension, did n't give me any explanation, or a chance to resolve the issue. Sincerely, - -