Great Lakes Student Loan Complaint

Non-federal student loan Can't repay my loan can't temporarily postpone payments

Great Lakes Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Texas

I have fallen behind on - of my private loans because I am making payments on other private loans, as well as the bare basics to live on. My parents, - of whom is -, have no way to make payments even though they are the co-signers. I am currently planning to make a move and job change to try to improve my situation. I have a previous arrangement with great lakes for a reduced payment of around $140.00 a month however I was in the hospital and - as well as other life-issues happen and have fallen behind, I am making small payments when I can every few weeks but the current " past due '' is over $600.00. They call my parents several times a day, threatening collections and demanding that they make a payment and threatening default - this happens every single day even on weekends though they never call my phone. I call them several times, explain the situation, asking them for any way to reduce or postpone the payments, to do anything to keep it from going to default - I simply can not pay what I do not have. They basically tell me time


I am attaching email correspondance - I emailed them after speaking with several reps who suggested that I send an email because they were not sure which department could help me. I sent an email and got a reply saying " it looks like your question about your loan going into default was already resolved ''. WHAT??? I called again and FINALLY a nice rep informed me that basically the only way I can get any help or deferment or any kind of a different arrangement to AVOID default - he told me the only way to get any kind of help would be to enroll back in school and take out more loans. So my choices are to 1 ) default on my loans if I am unable to find a better job/more income, even though I am doing everything I can and will continue or 2 ) enroll in school when I 'm not sure I want to go back and take out - more dollars in debt.

Great Lakes customer in Texas
Dec 22, 2015

* Source: CFPB Complaint Database

Great Lakes response to complaint:
Closed with explanation

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