Amex Prepaid Card Complaint

Amex Prepaid card department,

Mobile wallet Fraud or scam Oregon

-/-/2015 - fraudulent transactions were charged to my serve prepaid debit card from american express I immediately contacted american express customer service, they stopped - of the transactions from posting, but the - other fraud charges were posted AFTER I had spoke with their csr - those - transactions were debited to my account, and the csr told me they will cancel the current card, reissue a new one and that I should transfer all active card prepaid funds to my serve reserve account so the fraud would not continue. I did as I was told. received the new card, however American Express Serve Card has locked my account. I can not use my funds that they have, since I can not access my account nor activate the new card. I escalated to a supervisor at the - Call Center they can not do anything my account still controlled by their fraud dept I have spent a total of 161 minutes on the telephone with the Serve Customer Service team located in the - the Customer Service Rep states they will connect me with their frad department which has locked-out my account - THE CSR NVER CONNECTS ME TO THEIR FRAUD DEPARTMENT They are holding my funds and I have no way to have any type of access too my funds via their prepaid debit card or my account access. I AM TOTALLY LOCKED OUT AND THEY ARE HOLDING MY FUNDS.