Ocwen Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Ocwen Mortgage department,

Other mortgage Loan servicing, payments, escrow account Nevada

A - - purchased a property located at - - - - - - Nevada -. The owners could not pay for this property so they requested a short sale. The servicer or investor, Ocwen Loan Servicing hired - - in - - # -, - name is - -. He stated that he was the realtor for this property since - and had multiple offers of this property. He stated that he had contacted Ocwen Loan Servicing multiple times regarding the offers, the vandalism and squatters on the property. He said that he had to secure this home and call the police department multiple times but Ocwen did not do anything about it. Since -, we and the neighbors have witnessed the neighborhood kids breaking into this home and vandalizing it. I understand that these young adults were doing damage to the walls, stealing the electrical wire and copper pipes inside to sell. These young adults were jumping over the wooden fence, bordering our property, causing damage to it creating it to fall over. We then had to replace the fence with a block wall which costed us around ten thousand dollars. Then, they cut the back fence so


on this property or falls into this pool, the owners are responsible! Then, vagrants started to live at this residence and was stealing power and water from our home. These people stoled our lawnmower and broke into our BMWs to steal items inside. These vagrants were going to the bathroom on premises and doing drugs inside. We were able to smell - on that premises which means that they needed to have a cigarette lighter or matches to lite the -. This posed a threat to this home and homes in the area. The police were called multiple times other family members. Now, these people are trespassing and the investor and servicer are not doing anything about this on going issue ( due diligence ). Ocwen loan servicing responsibility is to secure and repair the home if needed and to check the property on a regular basis which they have not done as of - - -. On - - -, I called the - - - and - and filed a complaint. On - - -, the city came out to check the property. The city is also going to be contacting Ocwen loan servicing regarding the repairs that are needed. If Ocwen fails to repair these items, they said that they will have there contractors do the repairs and lien this home! On - - -, I called the State of Nevada health department and filed a complaint regarding these issues. Ocwen loan servicing and the investor must be held accountable for failing to do there due diligence. Ocwen and the investor must be held accountable for failing to do there due diligence but not limited to the following ; have fines imposed, be sued for damages. Ocwen loan servicing must be responsible for the repayment of the wall, the items that were stolen on our premises. The media must be informed of what has transpired, so the public can know that Ocwen failed to do there job and failed to do there due diligence.

Ocwen customer in Nevada
Dec 17, 2015

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

Consumer disputes how Ocwen handled their complaint

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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