JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Making/receiving payments, sending money Texas

Bank : Chase Bank Type : Business Checking Account number : - In - 2015 - fraudulent checks were written on my business account. We contacted the bank immediately we noticed the - fraudulent checks and gave them the - checks information. We were advised to close the account which we did and we were assured that the monies will be refunded. Months later we noticed that only - of the - checks were refunded. We called the bank to find out why the checks for the amount of $640.00 and $570.00 were not refunded. We were shocked to be told by chase bank that we should have inquired about the status of the refund for the remaining - checks within 60 days even though we filed the complaint for the - checks within their required 60 days from the day the checks were cashed. For this reason they denied the claim for refund. Chase bank is now saying that not only should we have filed the complaint in 60 days which we did but we are also responsible for making sure that the claim is completed in 60 days. If a claim extend beyond 60 days and someone inquires about it, then the claim is denied. I think this is unfair business practice.. Please kindly look into this matter