Ocwen Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Ocwen Mortgage department,

Conventional fixed mortgage Settlement process and costs Missouri

This is regarding OCWEN. In the last couple of years, I was granted a loan modification due to less income in the home because of my divorce. I passed the three month trial period, and OCWEN instructed me to wait for my new contract to sign. I was told everything was good to go. I waited and waited. The new agreement never came. I spoke with so many people regarding where this agreement would be. My " relationship manager '' informed me it got lost in the shuffle due to OCWEN changing hands, etc. Him, and also HIS manager, informed me it was coming, and do not make any payments until it is signed. It still never came. The next letter I received from OCWEN stated they were foreclosing on me because of this. Again, OCWEN would still not accept any mortgage payments from me! I spoke with a couple people that work in the escalations department, many " relationship managers '', and my attorney has even spoke to many people there to help me with this situation. It now appears that I have not made my mortgage payment for quite some time. My attorney spoke with someone there, who


monthly payments to make up for what I have missed, since this was the fault of OCWEN. Finally, I thought this was all getting resolved. However, you guys stated I do not make enough money in the declination letter. My attorney even verified I make enough to keep this house and enough to continue making mortgage payments on my home. I am a single mother with a good paying job and I want to keep my house. I honestly feel this was not my fault. OCWEN even admits it was their mistake. No one will work with me or even my attorney. I am terrified.

Ocwen customer in Missouri
Dec 14, 2015

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

Consumer disputes how Ocwen handled their complaint

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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